Privacy policy

At Stepinshoo, we respect your privacy and are committed to protecting the personal information you provide when you visit or place an order through our website.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order on our website, we may collect information such as:

  • Full Name
  • Phone Number
  • WhatsApp Number, if provided
  • Email Address
  • Delivery Address
  • Order details
  • Information necessary to process and deliver your order

We collect this information only when it is necessary to process your order and provide our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and confirm your order
  • Contact you regarding your order
  • Arrange delivery of your order
  • Provide customer support
  • Handle returns, exchanges, refunds, or other order-related matters
  • Improve our products and customer service

We do not use your personal information for promotional marketing purposes unless you provide your consent.

3. Cash on Delivery

Stepinshoo currently offers Cash on Delivery (COD) as a payment method.

Since payment is collected at the time of delivery, we do not need to collect or store your credit/debit card information for COD orders.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share necessary customer information, such as your name, phone number, and delivery address, with delivery/courier services when required to deliver your order.

We may also disclose information where required by applicable law or legal authorities.

5. Data Storage and Security

Information provided during an order may be stored as part of our business records.

We take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

However, no online system can be guaranteed to be completely secure.

6. Cookies and Shopify

Our website is powered by Shopify. Shopify and our website may use cookies and similar technologies that are necessary for website functionality, security, shopping-cart functionality, and improving the customer experience.

Some cookies may be placed or managed by Shopify or other service providers used by the website.

7. Marketing Communications

Stepinshoo does not currently use customer information for promotional marketing communications.

If our marketing practices change in the future, we will update this Privacy Policy accordingly and, where required, obtain appropriate consent.

8. Your Privacy Rights

You may contact us if you want to:

  • Ask what personal information we have about you
  • Request correction of inaccurate information
  • Ask us to delete information where legally possible
  • Ask questions about how your information is used

Some information may need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us:

Stepinshoo
Country: Pakistan
City: Lahore
Email: supportstepinshoo@gmail.com
WhatsApp: 0305219008
Website: www.stepinshoostore.com

We are committed to handling your information responsibly and providing a safe and trustworthy shopping experience at Stepinshoo.