Terms of service

Welcome to Stepinshoo. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website.

1. General Information

This website is operated by Stepinshoo, based in Lahore, Pakistan.

Throughout the website, the terms “we,” “us,” “our,” and “Stepinshoo” refer to Stepinshoo.

Our website provides customers with the opportunity to browse and purchase footwear and related products.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, sizes, colors, and other information displayed on our website are accurate.

However, slight differences in color, appearance, or presentation may occur due to your device screen, lighting, photography, or other technical factors.

We reserve the right to correct errors, update product information, or change product availability at any time.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information, including your:

  • Full name
  • Phone number
  • Delivery address
  • Email address, where applicable
  • Product and size details

We reserve the right to refuse, cancel, or limit an order if we believe that the information provided is incorrect, fraudulent, or if the product is unavailable.

An order may be confirmed by phone, WhatsApp, SMS, email, or other available communication methods.

4. Cash on Delivery

Stepinshoo currently offers Cash on Delivery (COD).

For COD orders, payment is made when the order is delivered to the customer.

Customers are responsible for providing a valid phone number and accurate delivery address so that the order can be successfully delivered.

5. Prices

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors or incorrect product information.

If an order has been placed at an incorrect price due to a technical or human error, we may contact the customer before processing the order.

6. Shipping & Delivery

We will make reasonable efforts to deliver orders within the estimated delivery time communicated to the customer.

Delivery times may vary depending on the customer's location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Stepinshoo is not responsible for delays caused by circumstances outside our reasonable control.

7. Returns, Exchanges & Refunds

Our Return & Refund Policy applies to eligible returns, exchanges, and refunds.

If you receive a damaged, defective, or incorrect product caused by Stepinshoo, we will provide an appropriate solution, which may include a replacement or refund after verification.

For a size-related exchange, the applicable delivery charges for both sides are the customer's responsibility.

Returns are not accepted simply because a customer changes their mind when there is no defect, damage, incorrect product, or other valid issue.

Products must meet our return conditions to qualify for a return or exchange.

8. Product Damage After Delivery

Stepinshoo is not responsible for damage caused by improper use, misuse, accidents, washing, alteration, or normal wear and tear after the product has been received by the customer.

Any genuine manufacturing defect will be reviewed according to our Return & Refund Policy.

9. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Provide false or misleading information
  • Attempt to interfere with or damage the website
  • Attempt unauthorized access to our website or systems
  • Use our website to commit fraud or abuse
  • Copy or misuse our content, images, branding, or other intellectual property without permission

10. Intellectual Property

All content on the Stepinshoo website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Text
  • Graphics
  • Designs
  • Website content

is owned by or used by Stepinshoo with appropriate rights and may not be copied, reproduced, modified, or used commercially without our prior permission.

11. Third-Party Services

Our website may use third-party services, including Shopify and courier/delivery providers, to operate our online store and deliver orders.

The use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Stepinshoo will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including delivery delays, technical problems, website interruptions, or events outside our control.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

Stepinshoo reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when the updated terms are posted on this page.

Your continued use of our website after changes are posted means that you accept the updated Terms of Service.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Stepinshoo
Lahore, Pakistan
Email: supportstepinshoo@gmail.com
WhatsApp: 0305219008
Website: www.stepinshoostore.com

Thank you for choosing Stepinshoo.