Refund policy

Last Updated: August 27, 2026

At Stepinshoo, we are committed to providing high-quality footwear and ensuring customer satisfaction. If you receive a product with a genuine issue, we are happy to assist you with a return, replacement, or refund according to the policy below.

1. Damaged or Defective Product

If you receive a product that is damaged, defective, or has a manufacturing issue, please contact us as soon as possible after receiving your order.

After verification, Stepinshoo will accept the return and provide a replacement or refund, depending on the situation.

Examples include:

  • Product damaged before or during delivery
  • Manufacturing defect
  • Wrong product sent by Stepinshoo
  • Any other genuine product issue caused by Stepinshoo

In cases where the issue is caused by Stepinshoo, we will bear the applicable return and replacement delivery costs.

2. Size Exchange / Size Issue

If the product does not fit because of a size issue, you may request a return/exchange, subject to availability of the required size.

However, the delivery charges for both sides (original delivery and return/exchange delivery) will be paid by the customer.

The product must be:

  • Unused
  • Unworn
  • In its original condition
  • With original packaging
  • Free from dirt, damage, stains, or signs of use

3. Change of Mind / No-Reason Returns

We do not accept returns simply because a customer has changed their mind or no longer wants the product.

For example, a return request will not be accepted if:

  • There is no defect or damage in the product
  • The correct product and size were delivered
  • The customer simply does not like the product after receiving it
  • The customer wants to return the product without a valid reason

Products cannot be returned merely because the customer changes their mind.

4. Product Condition

Before requesting a return, please make sure the product is in its original condition.

Products that have been worn, used, washed, damaged, stained, or altered by the customer may not be eligible for return or exchange.

5. Return Request

To request a return or exchange, please contact Stepinshoo Customer Support and provide:

  • Order number
  • Customer name
  • Reason for return
  • Clear photos/videos of the product, if applicable

Our team will review the request and confirm whether it qualifies under this policy.

6. Refund

If your product qualifies for a refund due to a genuine issue caused by Stepinshoo, the refund will be processed after the returned product has been received and inspected.

Refund processing time may vary depending on the payment method and financial institution.

7. Important Notice

Please inspect your order immediately after receiving it.

If you believe there is a manufacturing defect, damage, or another issue with your order, contact us promptly so that we can resolve the matter.

Stepinshoo reserves the right to reject a return or exchange request if the product does not meet the conditions mentioned in this policy.

Stepinshoo Customer Promise

Your satisfaction matters to us.
If the problem is genuinely from our side, Stepinshoo will take responsibility and provide an appropriate solution. For size-related exchanges, the applicable delivery charges are the customer's responsibility. Returns without a valid reason are not accepted.