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Shipping policy

Last Updated: August 27, 2026

At Stepinshoo, we aim to provide a smooth and reliable delivery experience for every customer. Please read the following Shipping Policy before placing your order.

1. Shipping Availability

We currently deliver Stepinshoo orders within Pakistan.

Delivery availability may depend on the customer's location and the service coverage of our courier partners.

2. Order Processing

After you place an order, our team may contact you using the phone number or WhatsApp number provided during checkout to confirm your order and delivery details.

Orders are normally processed after confirmation.

Processing time may vary depending on order volume, product availability, weekends, public holidays, or other circumstances.

3. Delivery Time

Estimated delivery time may vary depending on your location and the courier service.

The actual delivery time can be affected by:

Customer's location
Courier service
Weather conditions
Public holidays
Unexpected logistical delays
Incorrect or incomplete delivery information

Any delivery timeframe provided by Stepinshoo is an estimated timeframe and not a guaranteed delivery date.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and active phone number.

If an order cannot be delivered because of an incorrect address, incomplete information, unavailable recipient, or failure to respond to the courier, additional delivery charges may apply if the order needs to be shipped again.

5. Cash on Delivery

Stepinshoo currently accepts Cash on Delivery (COD).

The customer must pay the applicable order amount to the courier at the time of delivery.

Customers are requested to keep the required amount available to avoid delivery issues.

6. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated to the customer before the order is finalized.

Shipping charges may vary depending on the delivery location, order, courier service, or other applicable factors.

7. Delayed Deliveries

While we work with our courier partners to deliver orders on time, some delays may occur due to circumstances beyond our control.

These may include:

Severe weather
Road closures
Public holidays
Courier operational issues
High order volumes
Natural disasters
Other unforeseen circumstances

Stepinshoo is not responsible for delays caused by circumstances outside our reasonable control.

8. Damaged Package or Product

If your package appears damaged when you receive it, please contact Stepinshoo Customer Support as soon as possible.

If the product itself is damaged or defective due to an issue attributable to Stepinshoo, your request will be handled according to our Return & Refund Policy.

9. Wrong or Missing Product

If you receive the wrong product or an item is missing from your order, please contact us as soon as possible.

We will review the order and, if the issue is confirmed to be our responsibility, provide an appropriate solution.

10. Failed Delivery / Refused Orders

If a customer refuses to accept a confirmed COD order without a valid reason, Stepinshoo reserves the right to restrict or refuse future COD orders from that customer.

If a package is returned to us because of a failed delivery caused by the customer, any additional shipping or re-delivery charges may be the customer's responsibility.